Ordering and shipping

We try our best to ship items as fast as we can. Average shipping time is 5 business days. If you haven’t received your package after 7 business days, please email us at: info@mengrills.com

Ordering from our website, you will be temporarily redirected to our payment gateway where you can securely input your information.  We do not have access to your credit card information.

We accept payment by PayPal, Mastercard, Visa, or American Express.  The purchase price at time of ordering, plus shipping, is due at time order is placed. All prices are in USD.  Sales tax is only charged on orders shipping to Minnesota addresses. We only ship orders to the U.S. or Canada.

In the case of a back order, you will be informed of the delay, at which time you may request a prompt refund or permission to cancel your order with no penalty.  If any part of your order is on back order, we reserve the right to hold the entire order until such time as the entire order can be filled and shipped.  Customer will be notified if this situation may occur and may ask us to ship a partial order in which case the freight charges will be charged on each segment and not the entire order.

MenGrills Campots will not be held responsible for loss or damages to our products arising from shipment after delivery to the carrier.  If any of our products are damaged during shipment, the customer will be responsible for filing a claim with the carrier.

For orders outside of the United States or Canada, we cannot offer other international shipping.

Return Policy

MenGrills retains the right to determine whether goods may be returned, exchanged, repaired or order cancelled.  We encourage you to use caution when placing an order, as once the order is processed and shipped, there can be no cancellation, return, or exchange without prior authorization from MenGrills.  If such an authorization is approved, returns will be considered within 30 days of purchase.

 Refunds are for the cost of the product only.  Shipping charges are not refundable.

 MenGrills  does not accept used or products damaged by the customer for refunds. Opened goods can be returned, upon approval.

In the unlikely event of receipt of a defective product  you may exercise your right, with original sales receipt or proof of purchase, within 1 year from purchase date,  to return the product.  We will, at our discretion, repair or replace any product covered under our limited warranty.  We do not warranty the paint.
Any damage, misuse or neglect (including failure to clean and oil the product after use by the customer,  as outlined in the instruction manual) is not covered under warranty.  If a product is determined to not be covered under warranty, the product will be returned to the customer at their expense.